Terms and Conditions

§ 1 Scope of Application and Contractual Partners

(1) These General Terms and Conditions (hereinafter “AGB”) apply to the business relationship between Snordtmade GmbH, Oberländer Str. 158, 86163 Augsburg, Germany, registered in the commercial register of the Augsburg District Court, Germany, HRB 33591, registered office: Augsburg, VAT ID no. DE323991001 of the Augsburg-Stadt tax office (hereinafter “Seller”) and the customer (hereinafter “Customer” and/or “Buyer” and/or “Consumer”, using the term “m/w/d” in a gender-neutral manner) for transactions in the online store located at https://www.snordtmade.com, as well as for personal orders through a SNORDTMADE Style Consultant, in their respective valid version at the time of each order.

(2) The AGB regulate the details of the contractual relationship and also contain important consumer information in the legally relevant version. Any diverging conditions of a customer are expressly contradicted and shall not apply. The customer can access the AGB during the ordering process via links in the online store, save them on their computer, and/or print them out. The AGB relevant for the order will be sent to the customer again separately along with the order confirmation before delivery of the goods by email on a durable medium (via email as a PDF attachment).

(3) The customer can contact the customer service (hereinafter “Customer Care”) for the online store at any time with questions, requests, or complaints as follows:

Snordtmade GmbH, Customer Care, Am Silbermannpark 5, 86161 Augsburg, Germany

E-Mail:  contact@snordtmade.com 

(4) The product range in the online store is exclusively aimed at adult consumers who primarily have their usual place of residence in the territory of the Federal Republic of Germany and provide a delivery address here, with the exception of the island of Heligoland and the municipality of Büsingen am Hochrhein. Furthermore, the product range in the online store is also aimed at adult consumers who have their usual place of residence in the territory of Austria and Switzerland and provide a delivery address there. When delivering to Switzerland, customs and import duties may be charged to the customer.

(5) A consumer, as defined by law, is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. The terms “customer” and “buyer” are used in these AGB in a gender-neutral and general manner. The terms used do not constitute discrimination or similar and are only used for the purpose of executing the legal transaction

§ 2 Order Process

(1) The goods and product descriptions contained on the seller’s homepage or online shop do not constitute binding offers by the seller, but are the possible basis for a binding offer by the customer.

(2) The customer can use the seller’s online fashion configurator to customize a garment in a modular-based construction kit.

By taking two smartphone photos in the designated application during the ordering process, the customer has the option to receive this garment tailored to their measurements upon request.

Furthermore, there is also the option for the customer to select a offered pre-made standard garment from the Basic Collection. This standard garment can only be selected by the customer based on size and cannot be customized.

By clicking the “Add to Cart” button, the customer places the desired products in a so-called shopping cart. The contents of the shopping cart constitute an offer by the customer to the seller.

As part of the order process, the customer provides their first and last name, date of birth, address, and email address. The customer must ensure that the email address provided for further order processing is correct, so that the seller can reach the customer at this email address.

(3) If the customer clicks on the “order with obligation to pay” button, the customer submits the offer or order to purchase the goods in the shopping cart (hereinafter “order”).

(4) Goods are only sold in household quantities.

(5) Before submitting the order, the customer can view and change the order data at any time. Changes can be made using the “Change Order” button or via links to the individual order data fields and “Back” functions.

(6) After submitting the order, the customer will receive an automatic confirmation by email, which confirms the contents of the customer’s order and only confirms receipt of the order by the seller. The customer’s data and the text of the binding offer are stored by the seller.

(6) The seller may accept the binding offer from the customer within a period of 5 calendar days in writing or by email. The period for acceptance of the offer begins on the day of sending the acknowledgment of receipt. If the seller does not accept the customer’s binding offer within this period, this shall be deemed as a rejection of the offer; the customer is then no longer bound to their offer.

(7) Comparable regulations apply if the customer submits the binding order using the designated forms when ordering in person through a SNORDTMADE Style Consultant.

(8) After receipt of the order, it may occasionally happen that items are no longer available.

In this case and if the seller does not execute an order in individual cases due to a negative result from the fraud and credit check, the seller reserves the right (partial) right of withdrawal until the goods are handed over to the customer. In the event of exercising the right of withdrawal, the seller will inform the customer in writing or by email. In this case, the seller undertakes to refund all payments received from the customer for the undelivered goods (including any payments made for a specific shipping option) immediately (no later than 7 calendar days) from the date of withdrawal. The seller will use the same means of payment for this refund as the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will the customer be charged fees for this refund.

(9) The contract can be concluded in either German or English. The contract text (consisting of the order, AGB, acknowledgment of receipt, and order confirmation) is stored by the seller while maintaining data protection and sent to the customer by email.

§ 3 Delivery, Delivery Deadlines

(1) Unless otherwise agreed, delivery is made to the delivery address provided by the customer.

(2) The seller informs the customer of the estimated delivery time during the order process in the order confirmation. Unless otherwise stated, the delivery time from the order in standard shipping is approximately 10 working days (2 weeks). More detailed information on shipping options (e.g., express delivery) and the shipping companies used can be obtained from contact@snordtmade.com. The seller will inform the customer again about the estimated delivery time provided during the order in the shipping confirmation.

(3) After the goods are handed over to the shipping company, the customer will receive a shipping confirmation from the seller by email with the estimated delivery time, as well as all necessary information about the shipping status.

(4) If the seller is unable to meet a binding delivery deadline for reasons beyond its control (e.g., force majeure), the seller will promptly inform the customer, specifying the new delivery deadline. If the new delivery deadline is not acceptable to the customer, they are entitled to withdraw from the contract regarding the relevant goods; any consideration already provided will be promptly refunded by the seller in this case. The statutory rights of the contracting parties remain unaffected.

(5) The customer’s statutory right of withdrawal and statutory warranty rights remain unaffected by the foregoing provisions.

§ 4 Prices and Shipping Costs

(1) All prices stated in the seller’s online store include the applicable statutory value-added tax and any additional costs (see below).

(2) The seller informs the customer of any shipping costs incurred and any additional costs, e.g., for gift wrapping, during the ordering process and again in the shopping cart immediately before placing the order. The customer is responsible for paying the shipping costs and any additional costs communicated to them.

(3) Packaging of all kinds will not be taken back by the seller and can be disposed of by the customer through the respective recycling system.

§ 5 Payment

(1) The seller only accepts the payment methods displayed to the customer during the ordering process.

(2) The payment method “Paypal” is available for payment. With the “Paypal” method, the customer’s bank or Paypal account is debited immediately after the customer places the order. To execute the payment, the customer immediately switches to the website of the payment service provider PayPal (Europe) S.a.r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under the PayPal terms of use, and authorizes the transaction; from there, the customer returns to the seller’s online store.

(3) The customer agrees to receive all invoices electronically. Electronic invoices will be sent to the customer as a PDF attachment by email.

§ 6 Retention of Title

Until the full purchase price has been paid, the delivered goods remain the property of the seller.

§ 7 Warranty

The warranty for defects in the purchased goods is based on statutory provisions.

§ 8 Liability

(1) The seller is liable without limitation for intent and gross negligence. For ordinary negligence, the seller is only liable for damages resulting from the breach of life, body, health, or a fundamental contractual obligation (an obligation whose fulfillment is essential for the proper execution of the contract and on whose compliance the contracting party regularly relies and may rely).

(2) In the event of ordinary negligent breach of fundamental contractual obligations, the seller’s liability is limited to the foreseeable, typically occurring damage. Otherwise, the seller’s liability is excluded.

(3) The above liability limitations also apply to the seller’s legal representatives and vicarious agents.

(4) The above liability limitations do not apply if the seller has fraudulently concealed a defect or has provided a guarantee for the quality of the goods. The same applies to claims of the buyer under the Product Liability Act.

§ 9 Notice on Alternative Dispute Resolution

Due to lack of obligation, the seller does not participate in dispute resolution proceedings before a consumer arbitration board.

§ 10 Cancellation of an Order for a Custom-designed Clothing Item

(1) The seller allows the cancellation of an order for a customized clothing item only if it is made within 24 hours of receiving the order confirmation. After that, orders for customized clothing items cannot be canceled as production has commenced and costs have been incurred.

(2) Cancellations are valid only if made within the deadline set in § 10(1) and directed to the email address stornierungen@snordtmade.com. For this purpose, the buyer shall use the following form:

“To Snordtmade GmbH, Am Silbermannpark 5, 86161 Augsburg – stornierungen@snordtmade.com.

I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods (*):

[brief product description, e.g., sheath dress, blouse]

Ordered on (*)

Name of consumer(s)

Address of consumer(s)

Date [XX.XX.20XX].”

§ 11 Product Tolerances

(1) Customized and personalized products are always manufactured according to the specifications received by Snordtmade GmbH from the buyer in the binding order (body measurements, design variants) and confirmed in the order confirmation. Products of Snordtmade GmbH are exclusively manufactured in Germany, applying the highest standards of care and pursuit of perfection.

(2) Since customized and personalized clothing items are handmade, the seller allows for certain tolerances. It may occur that slight chalk marks are still visible on the clothing items upon delivery, which will disappear easily after the first wash. The seller strives to continuously improve the quality and design of the products and website. For this reason, it may happen that two customized products ordered at different times have slight deviations from each other. As different products may come from different fabric deliveries, variations in shade may occur. This is due to normal fluctuations in the dyeing process. The same applies to fabric samples.

§ 12 Role of Product Visualizations

(1) The clothing item displayed in the online fashion configurator is a visualization calculated for display in digital media. The final product may differ slightly in construction and color. Color reproduction varies from screen to screen, so the images do not represent an exact color reference. The seller is not liable for any color-distorted representations of products on the buyer’s device. Differences in color nuances do not constitute grounds for complaint.

(2) Free fabric samples can be requested from the seller via contact@snordtmade.com for a non-binding true-color representation of fabrics. Otherwise, § 11(2) applies accordingly.

§ 13 Limitation of the Right of Withdrawal for a Customized Clothing Item and Contract Termination

(1) Apart from the possibility of canceling an order within 24 hours of placing it (§ 10), the general right of withdrawal within fourteen days is waived for the buyer of a customized clothing item. Since such products are individual custom-made items, the same applies to returns. The buyer is not entitled to return a received product to the seller, demand payment of a fee, or subsequently withdraw from the contract.

(2) This does not apply if the seller is grossly negligent or if an obvious product defect exists. This can be claimed within fourteen days of receipt. An obvious product defect exists, for example, if a fabric different from the order confirmation was used, an incorrect combination of design variants was processed, or obviously incorrect body measurements were used for custom tailoring. However, if the seller can prove that they used the measurements provided by the customer exactly, but the customer did not determine them correctly or provided incorrect measurements, no fault can be attributed to the seller.

(3) At SNORDTMADE, customer satisfaction is paramount. SNORDTMADE strives to deliver products that best meet the customer’s wishes and comfort requirements. In the case of demonstrably correct input and/or transmission of body measurements, the seller provides a fit guarantee (“Perfect Fit Guarantee”), which refers to obvious and gross deviations from the optimal measure. If the customer receives the impression that the received clothing item has deficiencies in this regard, they should contact contact@snordtmade.com (subject “Perfect Fit Guarantee”). Justified improvements will be undertaken by the seller free of charge within fourteen days of delivery to the customer, to ensure that the customer is as satisfied as possible with the received product. Any remuneration or other form of compensation under the fit guarantee is excluded. If the improvement fails twice unexpectedly, the customer is entitled to withdraw from the contract.

(4) The fit guarantee applies only to custom-made products. If the buyer chooses a standard size for a product instead of providing individual body measurements, the fit guarantee is voided. Since even when selecting a standard size, the individual assembly of design components in the configurator results in a customized product made exclusively for the specific buyer, the above provisions and § 10 Cancellation of an Order continue to apply.

§ 14 Withdrawal for Ordering a Prefabricated Garment from the Basic Collection

(1) The buyer of a prefabricated garment from the Basic Collection has the general legal right to withdraw from the contract within fourteen days without giving any reason. The withdrawal period begins upon receipt of the goods by the buyer. To comply with the withdrawal period, it is sufficient for the withdrawal to be sent before the expiry of the withdrawal period.

(2) The withdrawal can be made in the form of a clear written statement via email, letter, or fax. The model withdrawal form proposed by the legislator can be used for this purpose, but this is not obligatory.

@Model withdrawal form

The withdrawal declaration is to be addressed to:

“Snordtmade GmbH, Am Silbermannpark 5, 86161 Augsburg –

Email: widerruf@snordtmade.com.

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods (*): [brief product description, e.g., Basic dress]

Ordered on (*)

Name of consumer(s)

Address of consumer(s)

Date [XX.XX.20XX].”

In the event of withdrawal, the goods must be returned in proper condition, preferably in the original packaging used. This deadline is also met if the goods are dispatched before the expiry of fourteen days. SNORDTMADE bears the costs of returning the goods via the standard delivery method chosen by SNORTMADE.

(3) In the event of withdrawal, the buyer will receive all payments, including the delivery costs of the standard delivery chosen by SNORDTMADE (except for costs resulting from the buyer selecting a different delivery or return method), no later than fourteen calendar days after the goods are received back by the buyer, to the payment method used by the buyer. Otherwise, alternatively, the buyer must provide proof that the goods were actually sent within the deadline.

(4) The buyer is only liable for any diminished value of the goods if the buyer has chosen a different shipping method for the return of the goods other than the standard delivery and the goods are lost during transport, or if the goods have been damaged due to improper handling by the customer.

§ 15 Customer Consultation

(1) During the purchase process, the buyer has the opportunity to consult a qualified SNORDTMADE Style Consultant at any time for advice on colors, combinations, and product selection. This so-called SNORDTMADE Style Chat can be accessed via the WhatsApp communication platform at telephone number +49 175 4574702. By using the SNORDTMADE Style Chat, the customer agrees that data will be exchanged with the seller via the WhatsApp medium. This service is provided free of charge.

(2) If necessary, a personal Style Consultant can also be consulted, who, upon request, visits the customer at home or in the office to provide advice. This service is provided for a fee. Appointments with a SNORDTMADE Style Consultant can be arranged via the SNORDTMADE Style Chat (telephone number +49 175 4574702) or via contact@snordtmade.com.

(3) SNORDTMADE Style Consultants are professional, qualified individuals who strive to assist the customer in choosing the optimal product and providing style advice. They act in good faith. If, even after consultation or general communication with the seller, the buyer is not satisfied with the received product, neither the seller nor the Style Consultant as an individual can be held responsible based on this advisory service.

(4) SNORDTMADE Style Consultants are not authorized to make binding business statements on behalf of SNORDTMADE and are not authorized to collect payments.

§ 14 Seller’s Warranty on Specific Wear Parts

(1) The seller is committed to providing the customer with products of the highest quality, craftsmanship, and durability.

The seller provides the customer with a voluntary warranty period of 2 years, which is not required by law. This warranty only applies to seams, buttons, and zippers. If any malfunctions occur in these wear parts within the 24-month period from the date of purchase, which have not been caused by obviously improper or unusually rough use, the seller agrees to undertake repairs on these wear parts free of charge for the customer. For this purpose, the customer should contact contact@snordtmade.com with their request (subject Dress Care Service).

(2) Even after the expiration of the two-year warranty period, the seller offers the customer a service for overhauling, repairing, and restoring products previously sold by them. This service is provided for a fee. The buyer can contact dresscare@snordtmade.com at any time to avail themselves of this service.